The Challenge
Most hotels send the same messages to every guest, and most guests ignore them.
Generic pre-stay emails and untargeted offers lead to low engagement and missed opportunities.
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Without connected data, there’s no way to tailor timing or relevance.
The result: overcommunication, underperformance, and frustrated teams trying to do more with less.
One System for Every Stage of the
Guest Journey
Nexus Guest connects directly with your PMS, CRM, and outlet systems to understand who each guest is, what they’ve booked, and what matters most to them.
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AI then segments your audience automatically and triggers messages that are relevant to each guest, all from one simple platform.
Pre-stay
Set the right tone before arrival.
Nexus Guest personalises your pre-stay communications with offers and tips that match each guest’s booking, preferences, and stay patterns.
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Whether it’s a room upgrade, dinner reservation, or spa booking, each message feels personal, driving higher conversion before guests arrive.
In-stay
Keep guests connected while they’re on property.
Use the online guest directory and smart notifications to highlight dining options, spa availability, or events happening that day.
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Real-time relevance means guests feel looked after and outlets stay full.
Post-stay
The relationship shouldn’t end at checkout.
Nexus Guest helps you follow up with messages that reflect the guest’s experience, thank them, collect feedback, and invite them to book direct next time.
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Every message builds loyalty and turns satisfied guests into returning customers.
Campaigns
Stop guessing who to target.
Nexus Guest analyses guest behaviour to suggest campaign segments automatically, from frequent spa users to families who book dining offers.
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You can launch or schedule campaigns instantly, confident that each message will reach guests most likely to respond.
Why It Matters
Personalised communication does more than drive revenue, it builds trust.
When guests feel understood, they engage more, spend more, and return more often.
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Nexus Guest makes that possible at scale, without adding workload for your team.