Nexus Guest (“we”, “our”, “us”) is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

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What We Collect

• Contact details if you submit forms on our website.

• Technical information such as IP address and browser type.

• Customer account details when hotels use our platform.

• Guest data processed on behalf of hotels (we act as a Data Processor).

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How We Use Data

• To provide and improve our services.

• To respond to inquiries and support customers.

• To send marketing communications (with consent).

• To help hotels personalise communications and manage guest experiences.

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Legal Basis

We process data based on consent, contract, legal obligations, or legitimate interests.

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Sharing Data

We only share data with trusted service providers, customers (if you are their guest), or authorities where legally required. We never sell personal data.

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Retention

We keep data only as long as necessary for the purposes described or as required by law.

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Your Rights

You have the right to access, correct, delete, or restrict use of your personal data, and to withdraw consent at any time. To exercise your rights, contact us at privacy@nexusguest.com

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Security & Transfers

We use appropriate measures to protect data and, if data is transferred outside the EU/UK, safeguards are applied.

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Updates

We may update this policy and will post changes on this page.

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Contact

For any privacy concerns, please contact:
Nexus Guest – Data Protection
Email: privacy@nexusguest.com