The Challenge
Every hotel already has the data, it’s just scattered.
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Your PMS knows when a guest is staying.
Your restaurant, spa, or golf system knows what they enjoy.
Your CRM holds fragments of their history.
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But because these systems don’t talk to each other, no one sees the full picture.
When data is fragmented, it’s impossible to recognise guests across departments, tailor offers, or understand what really drives loyalty and spend.
One Connected Profile for Every Guest
Nexus Guest brings together the systems you already use.
It connects directly to your PMS, booking engine, CRM, and outlet platforms, merging data into a single, intelligent guest profile.
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There’s no migration, no downtime, and no disruption.
We integrate through lightweight, secure APIs so your team keeps running as normal, only now with a clear, unified view of every guest.
What It Delivers
Consistent Recognition
Guests are recognised and welcomed personally, whether they’re dining, checking in, or visiting the spa.
Actionable Insights
AI surfaces patterns in spend, visit frequency, and feedback so you can see what drives loyalty and where to improve.
Smarter Service
Front-of-house and outlet teams can see guest preferences instantly, turning data into confident, personalised service.
Data-Driven Revenue
Unified guest profiles power every other module, enabling precise upselling, personalised communications, and outlet intelligence that grows direct revenue.
How It Works
1
Connect Systems
Link PMS, booking, CRM, and outlet data in hours using simple, secure integrations.
2
Build Guest Profiles
AI matches and merges records to remove duplicates and create a clean, accurate profile for each guest.
3
Surface Insights
Your dashboard highlights key opportunities like, high-value guests, cross-sell potential, and trends.
Why It Matters
Unified guest data is the foundation for everything that follows.
Send personalised offers at exactly the right moment
Target guests for relevant upsells
Understand outlet performance and guest spend
Build loyalty through consistent, effortless experiences
