The Challenge
In most hotels, outlet data sits in silos.
Restaurants, bars, and spas run their own systems, so it’s hard to track what guests do beyond their room.
That means lost insight and missed opportunities to recognise loyal spenders or upsell relevant offers.
Front-line teams work hard, but without visibility, they can’t see the full guest story.
One Connected View Across All Outlets
Nexus Guest connects outlet data, from F&B to leisure, with your PMS and CRM.
This gives teams a clear view of every guest’s spend, preferences, and visit history, so they can personalise experiences and make smarter decisions in real time.
​
No migrations, no disruption, just simple integrations that make every department part of the same guest journey.
Restaurants
Give your restaurant team visibility into guest preferences and patterns.
Show how busy your outlet is, promote available tables, and highlight the right offers at mealtimes.
​
Guests can book directly through the online directory, and your team can track how each offer performs, all connected to the guest profile.
Bars
Turn casual orders into memorable moments.
With guest profiles linked to outlet systems, staff can recognise returning guests, understand preferences, and offer service that feels genuinely personal.
​
Combine this insight with timely promotions to drive extra rounds, tastings, or themed events.
Spa & Wellness
Bring guest data into your spa experience.
Match treatments to guest preferences, promote available slots in real time, and follow up with post-stay recommendations or offers.
​
When every visit feels personalised, satisfaction and repeat bookings both increase.
Leisure & Activities
Help your leisure and recreation teams anticipate demand.
Promote classes or activities to guests who are most likely to attend, manage bookings efficiently, and gather feedback to improve future experiences.
​
Nexus Guest makes it simple to connect fun with revenue.
Why It Matters
When every outlet is connected, your guests feel recognised everywhere they go, and every department contributes to loyalty and revenue.
​
From breakfast to checkout, every moment becomes part of one connected experience.