What You Need To Get Started
Most hotels already have everything required to connect to Nexus Guest. The goal is to make setup simple, safe, and predictable.
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All we need to do is set up a Discovery call to understand the systems that you already use, and our team can map out a plan to implement with you.
How It Works
1
Connect Systems
We start by reviewing your current stack and integrations.
Nexus Guest then connects to your PMS, booking systems, CRM, and other systems through secure APIs.
There is no data migration and no downtime. Your existing tools keep running as normal while Nexus Guest begins to read and unify guest data.
2
Configure Guest Profiles And Journeys
Next, we configure how data should appear in your guest profiles and which journeys matter most for your hotel.
Together we agree on:
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The key fields your team needs to see at a glance
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Initial segments and audiences for communication
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Priority upsell and outlet opportunities for launch
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You get a clear, easy to use dashboard tailored to your operation, not a generic template.
3
Train Your Team And Launch
Once everything is connected, we walk your team through the platform.
Training focuses on real tasks: recognising guests, sending targeted offers, and using insights to make better decisions each day.
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Launch is usually phased so staff can get comfortable quickly while we monitor and fine tune performance.
Go Live In Days, Not Weeks
Most independent and mid-sized hotels can go live with Nexus Guest in days. The exact timeline depends on the number of systems and properties involved, but our approach is always the same:
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We handle the technical integration work.
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Your team focuses on providing access and agreeing on priorities.
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There is no disruption to check-in, bookings, or outlet operations.
You get the benefits of a unified, AI powered platform without a long IT project.
Made For Hospitality, Not IT
Nexus Guest is designed for the people who welcome guests, run outlets, and manage revenue every day.
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Simple, intuitive dashboards
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Clear language instead of technical jargon
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Workflows that follow real hotel processes
Your team does not need specialist training or extra headcount. If they can use email and a PMS, they can use Nexus Guest.
Support That Grows With You
Implementation is only the start. As you use Nexus Guest, our team supports you with:
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Monitoring performance and suggesting improvements
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Adding new outlets, properties, or integrations
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Sharing best practice on upselling and guest communication
You always have a clear point of contact, so you are never left figuring it out alone.