Bring guests back midweek with targeted messages
Most venues run the odd offer, or post on socials when it is quiet, but there is rarely a consistent way to reach the right guests, at the right time, and know what worked. Nexus Guest helps you send targeted SMS and email campaigns that you can track, learn from, and repeat.
Campaigns can be sent in a minute
Our automated templates can be sent off in less than 60 seconds
79% of Whatsapp messages are read
Customers come more than twice as often when part of a Loyalty scheme
Industry benchmark
How Offers & Messaging Works
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Customers opt in
Details are collected through our booking or loyalty modules.
Build your customer base automatically
Customers are saved to your venue list with consent, channel preference, and visit context. And their profile is updated the more they visit.
Send targeted offers in minutes
Choose SMS, WhatsApp, or email, pick a segment, and send a promotion from our templates.
You track the impact
See delivery, engagement, and return visits, then repeat what performs best.
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Frequently asked questions
What channels can we use?
You can send promotions by SMS, WhatsApp, and email. You can use one channel or combine them depending on the message and your customer preferences.
Do customers have to opt in?
Yes. Nexus Guest is built around opt-in communication. Guests only receive messages if they have given permission, and they can unsubscribe at any time.
How do we collect opt-ins if we have no database today?
Most venues start from zero. You can collect opt-ins via our loyalty or booking modules. The list builds naturally from real guests, not paid followers.
Can we target specific customers, or is it everyone at once?
You can do both. You can send to everyone, or target segments like:
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regulars
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midweek diners
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lunch crowd
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not visited in 30 days
Targeting keeps offers relevant and avoids spamming
How long does it take to send an offer?
We have set templates to chose from. A typical campaign is: choose a template, update with latest info(day/time/date etc), and send or schedule. Most people can do it in less than a few minutes, and it doesn't take any technical knowledge.
How often should we message customers?
Less is more. Most venues do best with occasional, high-value messages (for example, a midweek early-bird, a quiet-day promo, or an event announcement). We have inbuilt rules to avoid over-messaging.
Can we add other modules later?
It's important to have either Loyalty or Bookings to help build your customer database. After than you can add Reviews or Gift Cards when you are ready.