OFFERS AND MESSAGING

Fill your quiet nights.
Without spending hours on marketing.

Nexus Guest lets you send the right offer to the right customers in a couple of taps. SMS, email and WhatsApp, all from one place, with templates already written and segments already built.

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No POS changes · Live in 20 minutes · No IT required

I know my regulars, but when it's quiet, I've no way to reach them.

When a quiet Tuesday comes around, most venues have no direct line to the people most likely to come in. You might post on Instagram and hope for the best. Maybe put a sign in the window.

Nexus Guest gives you an actual contact list, built automatically from your existing trade, and the tools to do something with it in under five minutes.

You set the message. We make sure it reaches the right people.

HOW IT WORKS

A couple of taps and it's sent.

Pick your audience

Choose from pre-built segments. Customers who haven't visited in a month. Your most loyal regulars. Everyone who came in last Friday. No setup required.

Choose a template

Pick from ready-made templates built for hospitality. Free starter with a main on Wednesday. Pub quiz tonight. Steak night this weekend. Personalise it in seconds.

Send via SMS, email or WhatsApp

Reach your customers on the channel they actually use. All three are available and managed from the same place.

See who responds

Track opens, clicks and redemptions so you know what's working and what to send next time.

YOU'RE IN CONTROL

You write the message. We handle the rest.

Every customer on your list has opted in, collected automatically through your loyalty programme or bookings. Nexus Guest manages consent, unsubscribes and compliance so you never have to think about it.

✓

Pre-built segments ready to use from day one

Templates written for hospitality, just update the details

SMS, email and WhatsApp from one dashboard

Compliance and opt-ins handled automatically

Built-in rules to prevent over-messaging

Worth knowing

WhatsApp messages are read within minutes on average. For a last-minute offer on a slow Tuesday, that makes a real difference. Nexus Guest is one of the few hospitality platforms that lets you message customers directly on WhatsApp, alongside SMS and email, from the same simple dashboard.

COMMON QUESTIONS

Things venues usually ask us

Won't customers find it annoying?

Only if you send too much or the wrong thing. The pre-built segments keep messages relevant, and customers can unsubscribe any time. A well-timed offer on a quiet Tuesday tends to get a strong response.

Do I need to write the messages myself, I'm not very good at that.

No. The templates do the heavy lifting. You tweak the details, pick your audience and send. Most venues are done in under five minutes.

We have no customer database right now, can we still use this?

es, but you'll need either Loyalty or Bookings running first to build your list. Those two modules collect opt-ins automatically from real visits, so your database grows without any extra work.

Frequently asked questions

What channels can we use?

SMS, WhatsApp and email. You can use one or combine them depending on the message and your customers' preferences.

Do customers have to opt in?

Yes. Nexus Guest is built around opt-in communication. Customers only receive messages if they've given permission and can unsubscribe at any time.

Can we target specific customers or does it go to everyone?

Both options are available. You can send to your full list or target specific segments, customers who haven't visited in 30 days, your most frequent visitors, your lunch crowd. Targeting keeps messages relevant and avoids inbox fatigue.

How often should we message customers?

Less is more. Most venues do best with occasional, well-timed messages — a midweek offer, a quiet-day promotion, an event announcement. Nexus Guest has built-in rules to prevent over-messaging automatically.