Reviews should drive new visits, not anxiety
Most venues rely on word of mouth and organic social posts, but when someone is choosing where to go, they check reviews. Nexus Guest helps you generate more reviews from real guests, respond consistently, and spot issues early.
75% regularly read reviews
Three quarters of consumers said they regularly read online reviews when researching local businesses
88% prefer when you reply
Most consumers would use a business that replies to reviews, compared with 47% who would use one that does not respond.
Industry benchmark. Individual venue results may vary
How Online Reviews Work
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Customers visit as normal
They are will join your customer base through Loyalty or Bookings, with consent.
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Nexus Guest identifies the right moments
For example after a redeemed reward, a completed booking, or repeat visits.
Send a review prompt automatically
A short SMS, WhatsApp, or email message links them to leave a review on Google or your chosen platform.
Track results and respond consistently
See how many prompts convert into reviews, spot trends, and follow up on issues quickly.
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Frequently asked questions
How do we ask customers for reviews?
You prompt customers you already know through SMS, WhatsApp, or email, usually after a visit or booking, using a simple template and link to your chosen review platform.
Do customers need to opt in?
Yes. Review prompts are sent only to customers who have opted in to receive messages. Customers can unsubscribe at any time.
Will this annoy customers or feel spammy?
It should not. We limit how often this is asked, for example only ask after fifth repeat visit, and limit prompts to at most once every few months per customer.
What about negative reviews?
Negative reviews happen. The goal is to spot issues early, respond calmly, and learn what needs fixing. You can also offer a private feedback route for customers who prefer to share issues directly.
Which review sites does this support?
Most pubs focus on Google because it drives local discovery, but you can link to other review sites if needed.
Is this designed for walk-in led pubs?
With consent, bookings capture guest details so you can recognise repeat customers and use Offers and Messaging to invite them back midweek.
Can we start with this and expand later?
We recommend you start with Bookings or Loyalty, to help build the database of customers. Reviews or Gift Cards can be added when you are ready.