ONLINE REVIEWS
More 5-star reviews. Without relying on anyone to remember to ask.
Nexus Guest automatically asks customers for a Google review after every visit, at the right moment, every time. No staff reminders, no awkward asks, no signs that get ignored.
No POS changes · Live in 20 minutes · No IT required
We know we should be getting more reviews. We just never get around to asking.
Most venues rely on the occasional verbal ask, a card on the table or a post on social media. It's inconsistent, easy to forget and rarely gets results.
The venues with the best Google ratings aren't necessarily doing better work than you. They're just asking more consistently, and at the right moment.
Nexus Guest does the asking for you, automatically, every time a customer visits.
More asks, better timing, more reviews. Without adding anything to your team's workload.
HOW IT WORKS
Automatic, well-timed and handled before you've thought about it.
01
Customer visits
Via a loyalty scan or a booking. Nexus Guest knows they came in.
02
Review request goes out automatically
A well-timed message after their visit asks them to share their experience on Google.
03
They're taken straight to your Google page
One tap and they're on your Google Business profile, ready to leave a review.
04
You're notified when reviews come in
Positive or negative, you see it straight away so you can respond quickly and manage your reputation in real time.
YOU'RE IN CONTROL
Ask more consistently. Respond more quickly.
Nexus Guest lets you send review requests to your most engaged and frequent customers, the ones most likely to have had a great experience and most likely to take a minute to share it.
When reviews come in, you're notified immediately. That means you can thank customers who leave positive reviews and respond to negative ones before they affect your reputation.
Worth knowing
Your Google rating directly affects how you appear in local search results. A venue with 4.7 stars and 200 reviews will consistently outrank one with 4.2 stars and 40 reviews , even if the food and service are identical. Consistently asking at the right moment is one of the highest return activities a venue can do.
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Review requests sent automatically after every visit
Target your most engaged customers for better response rates
Instant notifications when new reviews arrive on Google
Links directly to your existing Google Business profile
Full visibility of your review performance over time
COMMON QUESTIONS
Things venues usually ask us
What if we get a negative review?
It happens to every venue. The important thing is responding quickly and professionally. Nexus Guest notifies you the moment a new review appears so you're never caught off guard.
Won't customers find the review request annoying?
The message goes out once, at the right moment after their visit. Customers who had a good time are usually happy to help. No repeated chasing.
We're already on Google, does this work with our existing profile?
Yes. Nexus Guest links directly to your existing Google Business profile. Nothing needs to change on your end.
Frequently asked questions
Do I need to change my POS or current systems?
No. Nexus Guest works alongside whatever you already use. No integrations, no POS changes, nothing to replace.
Which review platforms does it work with?
Google. It's where the vast majority of people search for venues and where your rating has the most impact on visibility.
How does Nexus Guest know a customer visited?
Via a loyalty scan or a booking. Either touchpoint triggers the review request automatically.
Can we control when the review request goes out?
Yes. The timing is configurable, typically sent a short while after the visit when the experience is still fresh.
Can we see how our Google rating is changing over time?
Yes. Your dashboard shows review requests sent, responses received and how your rating has trended over time.
Do I need to respond to every review?
We'd recommend responding to all of them, positive and negative. It signals to Google and to potential customers that you're engaged and care about your reputation. Nexus Guest notifies you the moment each one arrives so you never miss one.
WORKS WELL WITH
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